At Optimal Swimming Equipment, we stand behind our products like an Olympic swimmer stands behind their training. If you’re not completely satisfied with your purchase of swim gear, lifeguard equipment, or training accessories, we’re here to help with our straightforward returns process.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original condition, and in their original packaging
  • Proof of purchase is required
  • Certain items may be excluded (see below)

Important Note: For hygiene reasons, we cannot accept returns on:

  • Opened packages of swimwear (Boys’, Girls’, Men’s categories)
  • Used guard & rescue equipment
  • Electronics that have been activated
  • Personal items from the Lifeguard category

How to Initiate a Return or Exchange

Step 1: Contact Our Team

Email us at [email protected] with your return/exchange request. Please use the following template to ensure we process your request quickly:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Optimal Swimming Equipment Team,

I would like to request a [return/exchange] for my order #[Order Number] placed on [Order Date].

Item(s) to return/exchange: [Product Name(s) and Quantity]

Reason for return/exchange: [Please specify]

For exchanges, I would like: [New Product Details if applicable]

Shipping Address: [Your Full Address]

Thank you,
[Your Full Name]

Step 2: Wait for Approval

Our customer service team will respond within 1-2 business days with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Exchange confirmation (if applicable)

Step 3: Ship Your Return

Once approved, please ship your return to:

Optimal Swimming Equipment
Returns Department
813 Holt Grove Court
Nashville, US 37211

We recommend using a trackable shipping service and retaining your proof of postage.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable (except for defective items)
  • For exchanges, we’ll ship your new item once we process your return

Damaged or Defective Items

If you receive a damaged or defective product (which is rare – we check our equipment as thoroughly as a coach checks stroke technique):

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange for a replacement or refund and cover return shipping

International Returns

For customers outside the U.S.:

  • You’re responsible for return shipping costs
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Need Help With Your Return?

Our customer service team swims through returns as smoothly as a freestyle stroke. Contact us at [email protected] with any questions about our returns process.

We appreciate your trust in Optimal Swimming Equipment – where performance meets customer satisfaction!